Frankfurt Airport Payphone Rip-Off Scam BBG London
posted by the doodJust so you guys know, on my recent trip to the Mediterranean, I needed to make some phone calls from the airport because my flights screwed up. DO NOT USE THE CREDIT CARD PAYMENT FROM GERMANY’S AIRPORT! I was charged over $100 to make 2 phone calls not more than 5 minutes each. There are no rates posted in the airport, and very little english. It just tells you to dial this number. It is a scam and a ripoff. I can’t believe I paid around $15/minute to use a payphone in an airport.
The Company is BBG – London. Don’t get scammed like I did.
I really have had a bad experience in Germany. Their flight attendants on Lufthansa are rude and literally make you feel like you are a hassle when you ask for water. The payphones rip you off for $15/minute – And the reason I had to make the calls was because the airline screwed us up!
Check out a fellow with the exact same experience:
http://www.ripoffreport.com/reports/0/389/RipOff0389985.htm
This scam continues – perfectly legal, my credit card company assures me. Me daughter had the exact same experience at this airport. The charge for a call lasting about 2 minutes to another location in Germany was 31 US$$!!! I guess informed consent to pay is not part of the business model here.
exact same thing here, I was charged $51 for about three minutes on July 15th. I just realized it when I checked my credit card activity.
For anybody who’s been ripped of at the Frankfurt airport – if you scream loud enough there is a remedy!
Here are the steps that worked for me
1. Complain to Deutsche Telecom (the department for corporate responsibility seemed a good choice)
2. Don’t take “no” for an answer.
3. The real lead for an inquiry is fraport@infonw.com
4. Don’t take no for an answer here either.
5. This will get you eventually to BBG communications – accounting department.
BBG did reimburse the full amount –
Of course there’s still the issue of exchange for a credit card reimbursement – Euros to CAD then USD to CAD – didn’t have any energy left to pursue that one.
Thanks for that useful info Anneliese! I wish it wasn’t a year ago, otherwise I would have done the same.. I think its a bit too late for me to try and recoup now.
We got scammed as well at Schiphol Aiport 42 usd for a 2 minute call, Schiphol told us they deal with BBG Global see http://www.bbgglobalch.com and bbgcommch.com they use different billing names such as call from Holand BBG london, international satilite,
Same thing happened to my fiance in Frankfurt. We got charged $27, $31, and $31 for three less than 3 minute calls to someone in Germany. They offered a $27 “one time reimbursement fee” because I was a new customer and didn’t understand their policy…I took it because i was so angry. Believe me they got an ear-full on how their company is immoral. When I asked the operator if he would ever use this service, poor Herman, he said he was not allowed to comment on person things….umm why because they dont want you to tell people that your company sucks balls…okay. Anyway, just got off the phone so I am very emotional still. BOTTOM LINE BBG IS A TERRIBLE ORGANIZATION WITH NO MORAL ETHICS.