Oakridge Vancouver Telus (Connect) Sucks!
posted by the doodLast time I went to the Telus dealer Connect in Oakridge Centre, Vancouver, I talked with a girl that gave me some serious attitude. I went in to ask about if I could disable the line 2 on my blackberry curve since it always accidently switches to the line 2 when it is in my pocket. I’ve always liked Telus Mobility, but the commission sales staff in that store are absolutely terrible. Now both me and my Fiance have gone into that store and had some crappy service.
1. First time, the sales girl saw me come in first, and even made eye contact with me.. then proceeded to help a different couple that went into the store afterwards. Whatever. I can live with that, but then she treated me like I was such a hassle when I went in to ask about the line problem. I wish I checked her name tag.
I just can’t stand it when someone gets short with you when they are supposed to be customer service. Maybe it’s because we aren’t signing up for plans that they get commission on so they just dismiss us.
2. My fiance goes in to buy a pay & talk phone today with a $50 activation credit, that costs $49.99 as specified on the Telus website. She walks in, and talks to a fellow named Yang who doesn’t know what she is talking about. He’s very rude and then tells her that they do not have this product. He then goes on to charge her an additional $35 ACTIVATION FEE! He insists that this must be charged. WHAT THE HELL!?!? Damn commission greedy assholes. Not only that, but he says he needs to charge her another $10 in order to activate it with a Nanaimo number. I am so pissed off with the lousy service at the Telus in Oakridge. Yes, Oakridge is a classy, high-end mall.. but apparently it doesn’t prevent companies from hiring bottom-rung customer service that is a detriment to their company.
Now I have to go back to the mall with her to return the phone because those a-holes charged her something that shouldn’t be charged. Telus, don’t let your sales people ruin your image.
Forget Telus Mobility in Oakridge. I had a lot better service at the one in Richmond Centre.
UPDATE: DEC 30th, 2008
So I go into the location and talk with the manager Chris Cheung. He seems “upfront” about everything, but I can still feel that salespersons vibe. At first he tells me I can’t return the phone, only refund me the $35, which really does nothing for me, as I am stuck with a $50 phone and a $10 charge for some airtime which I dont want and won’t use.
I argue with him a bit, and even tell him I am going to file a chargeback and complain to Telus directly, and he doesn’t seem to care. Finally I convince him to return everything to me except the $10 fee for some sort of airtime. Which is still s slap in the face because now we’ve wasted an hour or two of my time, and I still gave those assholes at Oakridge Telus Connect $10 for wasting my time and pissing me off. He says he “can’t” refund the whole thing. I say bullshit. Bottom line is Chris Cheung doesn’t care about me as a customer, and he obviously doesn’t care about the reputation of his store.
I have complained directly to Telus via the online route, as the customer service rep on the phone asked me to do this. I keep getting canned responses from them, which is pissing me off. HOWEVER, the rep immediately offered me a $10 credit to my personal cell phone plan, which is very nice. I have accepted it and now Telus and I are even. However, Yang and Chris Cheung at Connect in Oakridge mall are not finished yet.
Dude, chill out… If you don’t want to pay those services fees then order and activate the phone with TELUS yourself over the phone. Those guys have bills to pay too and they don’t get paid by doing stuff for free. The service fees are clearly outlined at the front counter. The second thing is that those stores are privately owned, as in TELUS doesn’t directly pay the employees or rent for the store etc, so they can charge whatever service fees they like. They are a separate entity from TELUS. For the $49.99 phone, sometimes stores don’t always carry what’s advertised online, that’s why it’s online and not in-store.
While much of the population does not realize this, I do realize this. However, my problem is with the Employee Yang, who lied about the store policies. The service fees are fine, but we did NOT want to activate the phone, and Yang insisted that the phone had to be activated. He Lied. He also lied about the return policy.
Why should I chill out when a company that I visit lies to me and tries to cheat me out of $100? They had the $49.99 phone. They could have sold it to me for $49.99. They chose instead to lie to us, and tell us we needed to spend $100, and said that it we could return it all for a full refund if we weren’t happy. When we came back, Chris Cheung gave me a hard time and wasted my time.
I have every right to be pissed off. This has nothing to do with Telus other than the fact that it’s a Telus Dealer.
So far, I agree with all the things people say about the staff there there image is horrible, they sold me a BB Storm for 600$ that crapped out after two months thank god for warantee. Its not like they knew it would be a dud but hey come on, if I buy a car I want what I pay for, locked me into a three year contract and I live on 49th ave and sherbrooke which has been tested as a telus deadzone. Guess what not even that is enuff to get out of a contract, nore the fact that Im on my fourth swap phone nice word “swap”. The Staff are full of attitude and resort to making you call telus art there store just so telus can tell you your S.O.L. and the staff knows Telus will tell you that, but they let you patiently sit on hold for an hour anyways, at least that way your out of there hair. The women are full of attitude except one of the girls Jen she’s nice and helpful. I would however like to strangle the little fucker at the desk with his tie.
I don’t know what you mean by website
However I am so sorrily pissed off at the staff at Oakridge center
a little more aggrivation doesn’t matter.
Waited for approx 45 mins to see a representative at the desk
and having 2 people walk in behind me and get serviced first
I have decided to cancel my contract and return my phone.
The only problem is I cannot find a e-mail contact for
the Telus Customer Service Representative on their website
to advise them of my intentions.
I completely agree with you about your blog post, all they do is really waste my time, and even when i called to ask them a few questions the girl on the other line had acted as if I was bothering her, whether I was or wasn’t, it’s her job to answer questions I have about my phone, and the unnecessary things I’m being billed for. My phone has also malfunctioned after three months and they said I have to go there, ugh it’s going to suck =( oh well i have to suck it up and deal with these people one more time.